We always value feedback from our customers and their families. Here is a selection of testimonials that may help you decide to use Vitality Home Health for your home care needs.
I would like to write a review regarding VHH. My relative was cared for nearly 2 years and we found VHH to be outstanding in all areas management, reception, remarkable care staff, fantastic GP, cleaners and all connected to VHH. I cannot express my gratitude enough for all the care and kindness provided by VHH staff. ABSOLUTELY 5 Stars all round. Highly recommended
My friends parents are cared for by Vitality home health
They have had previous companies they had tried and really found their services average at best
Vitality has more than met their expectations and having met some of the team I have to say their professional friendly and genuine manner shines through
Would highly recommend their services
I have recently started using VHH for my elderly uncle and have been very impressed with the service. I would recommend them to anyone who is needing support for themselves or a family member.
My friend has recently started to use this companies services and the family are very pleased and would highly recommend to anyone that needs good a good care company.
Recommended 100%
Vitality have looked after both my Mum and Step Dad during the Covid period,
They have provided excellent care, continuity of staff, and having Dr Sahota, to talk to at any time, has been a real help, So easy to talk to. He has been able to get the GPs to assist where I have struggled. He has helped me personally listening to me as I live a fair way from my Parent's so has given me the confidence that their care is spot on!
The Manager Sharon is absolutely awesome, she is incredibly caring, listens to the need of both myself and my Parents, All the staff were so compassionate when I lost Mum, and have been amazing with my Step Dad.
I am so glad we found Vitality and would like to thank ALL the Carer's and Office staff for the all their care and dedication.
Amazing team, really support my family well with all their needs.
I knew from first contact that this was the company i needed for my dads care, we had an in depth discussion on the care plan required and even when my dads need became more extensive again Vitality we quick to adjust the care plan to meet them, everything i have spoken with staff on all levels i have been treated with courtesy and respect just like the way they give their care
We would like to thank you all, especially the wonderful carers that have been supporting my mother-in-law for the last 5 weeks, since her discharge from hospital. I work within the care sector myself, for one of the local government authorities and have had many dealings with care agencies, but never on a personal level. Due to my mother-in-law’s sudden decline in health she now requires support with her daily care needs. Every single Vitality carer (Komal, Aman, Roopa, Manpreet, Jyoti, Prachi, Shabna and Chi) we have had so far have been angels, they are phenomenal & we are blessed to have them support us. The girls are all so professional and listen attentively to gain a better understanding of my 90 year old mother-in-law’s condition, as well as her state of mind. Their visits never feel rushed and they always stay until her needs are met, providing us all with the confidence in them that we need. They are professional and carry out each task meticulously, ensuring her dignity is maintained. The advice given to us by the medical director Dr Sahota, has also been extremely helpful and enabled us to make informed decisions. Thank you for sending such angels to support her and enable us to adjust to these changes. We are truly grateful 🙏🏼
Vitality have looked after both my parents for a year, sadly my mum passed a few months ago, which was made a lot easier knowing I had a professional, caring company who could not do enough for her. The carers are very committed, loyal and genuinely care about their clients, along with management, giving the families peace of mind. Vitality are always seeking your advice for ways to improve their care. Dr Sahota is a lovely man who has immense knowledge and is always happy to give his time and advice. Choosing Vitality to care for my parents is the best decision I could have made.
“Just wanted to say it was lovely to finally meet you and lovely to meet Wendy too.
Reassuring to know we are in good hands.
Thank you so much for you time this morning, good to hear that mum and dad have accepted the live in care well and nice for us to have the peace of mind knowing they are being looked after.
Glad we are continuing with your services and looking forward to giving mum and dad a better quality of life.”
Vitality Home Health responded quickly and sympathetically when we needed to arrange help for Mum when she came out of respite care to return home after an earlier fall. We felt listened to and understood and our options were clearly explained.
Mum has carers three times a day to help her wash and dress, supervise her medication and prepare meals. They are very good with her and happy to help with things like hoovering, putting the weekly wash on and putting the bins out for her.
A full record of every visit, including a photo of her meal, is uploaded in real-time to their computer system and we have been given access to view this. It is very reassuring to know how she is.
We would certainly recommend this service to anyone needing care.
I have been very impressed by Vitality from the very start of my mother's care.
Communication is excellent from both the office and the carers. Her main carer is a lovely person, cares deeply about her job and manages my mother's care with kindness and efficiency. I would not hesitate to recommend Vitality.
We have found Vitality Health very kind, compassionate and very understanding with all the needs for Mum, there’s always someone on hand to help when we’ve had questions or require extra help. I would 100% recommend this company to anyone, they’ve not only been a lifesaver for Mum but our family as a whole.
Words are inadequate to express my gratitude. Apart from all that you did for John, it was also your support and kindness to me.
With love
Chris and myself would like to thank all your office staff at the Otford branch and the ladies that come to look after our mum for their amazing service. We cannot speak highly enough about the work they do. Your ladies really deserve the title of carers as that is exactly what they do, care.
One member of the team that specially stands out is Ellen. Every time we have had an issue in regard to mum, either when she has been in hospital and trying to gather information or dealing with her doctor and her medication Ellen has dealt with all these situations on our behalf and as far as we are concerned she has gone above and beyond her normal duties.
Once again a huge thank you to you and you team and we always recommend your company to anyone who needs care.
